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TRAVEL DATES:

Tentative Departure Date from Canada is: Jul 24^th, 2020
Tentative Return Date from Saudi Arabia is: Aug 05^th, 2020

NOTE: Traveling dates are subject to change due to airline scheduling, Hijri Calendar, and any updates from the Ministry of Hajj

PACKAGE ACCOMMODATION:

MADINAH

Dallah Taibah Executive Floor

3 Minutes to Al-Masjid An-Nabawi

MAKKAH

Mena Elite Hajj Building

On the boarder of Mena in Makkah

PACKAGE HIGHLIGHTS:

All Inclusive – No Azizia – No Building – No US Dollars – No Hidden Fees – Madinah First Package – Elite VIP Services
Roundtrip airfare from Toronto (other departure cities – additional charges apply. See below)
Madinah first package
3 Nights in Dallah Taibah Hotel – Executive Floor – 3 Minutes to Al-Masjid An-Nabawi in Madinah – 5 Stars
3 Nights in Falcon Elite Hajj Mena Building – Al-Shisha area in Makkah on the Mena boarder
Keep your room during the days of Hajj at Falcon Travel VIP Hajj Mena Building
5 Nights in VIP Hajj Camps (Mena – Arafat) air-conditioned
VIP Mena camp (solid drywall air-conditioned tents) located right across from Jamarat
Open buffet breakfast and dinner catered by top-ranking ministry approved catering company (Mina and Arafat)
Breakfast and dinner served via open buffet in Makkah, Madinah, and Mena Accommodation
Private VIP air-conditioned buses for transfers between cities and sightseeing
VIP Hajj train between Mena, Arafat, and Muzdalifa
Sightseeing tour in Madinah
Religious guidance provided by leading experienced scholars in English, French, Arabic, and Urdu
Complimentary Premium Falcon Travel Hajj kit
Hajj Mutawif Fee – Included
Sacrifice (Qurbani) – Included
Saudi Taxes (VAT) 10% – Included

IMPORTANT! As per the Ministry of Hajj; The repeating Hajj fee of SR 2000 has been waved. If for any reason the ministry decides to re-apply it this year, Falcon Travel will inform you and you will be to an additional SR 2000 Hajj visa fee (Approx. $700 CAD). Charged by the Ministry of Hajj directly when issuing the visa

PACKAGE COST:

$13,990 CAD

Per Person in Quad

$14,490 CAD

Per Person in Triple

$14,990 CAD

Per Person in Double

MAKKAH

Abraj Al Bait Complex, Near King Abdul Aziz Gate, Makkah, 21955, Saudi Arabia… See More

SAUDI RATINGS

MADINA

Abraj Al Bait Complex, Near King Abdul Aziz Gate, Makkah, 21955, Saudi Arabia… See More

SAUDI RATINGS

We Have a core value of transparency, One Price No Surprise!

PACKAGE DAY TO DAY ITINERARY

Print Itinerary

TRIP ITINERARY – PROGRAM F5 – ELITE EXPRESS
(04 – 16 AUGUST 2019)

DISCLAIMER The following is a tentative schedule summary that could change as the trip progresses. If changes occur, Falcon Travel staff will advise you accordingly. Disclaimer: The information in this itinerary is provided as guidance to assist you during your Hajj trip. There are many variables in the Hajj which may cause adjustments and/or changes to this schedule and which may be made either by Falcon Travel as it deems necessary or due to current Hajj regulations as issued by the relevant authorities. Please note that Falcon Travel shall not be liable for any errors or misprint in this document.

HAJJ WORDS AND DEFINITIONS are stated at the end of this document. If there is any word that you didn’t understand or wish to know more about, check the end of this document.

DEPARTURE FROM CANADA
Gateway from Canada, Date and Flight information: Please refer to your e-tickets
Please make sure you do what applies to you before departure from Canada:

PLEASE PACK ALL THE PATIENCE YOU CAN, YOU WILL NEED IT!
Please be at the airport 3-4 hours prior to departure time
If you are taking a domestic flight connecting with the international flight to Saudi Arabia, we advise that you check‐in your luggage the entire way to Saudi Arabia during domestic flight check‐in.
Take your passport; do not remove the following from your passport: label on the back, any stickers, tabs and/or attached documents
Have your proof of immunization for Meningitis with you
Wear your Falcon Travel Picture ID card and have the Falcon Travel luggage tags on your baggage
Your medicine, valuables & other necessities in your carry-on bag
Common baggage allowance is 2 bags 23 kg, small hand bag 7 kg (unless otherwise stated)

Note: Ihram is not required to enter Madinah. Ihrams will be provided to brothers in Madinah.

ARRIVAL AT MADINAH AIRPORT

Immigration & Customs takes less time for direct arrivals (2 – 3 hours)
You are responsible to collect your own luggage and go through customs
Report any loss of baggage in customs hall before exiting – please, get a copy of report
Please note that Saudi Arabia mandates that the Motawef collect your passport at the airport. Falcon Travel staff will track your passport while it is in the Motawef’s office until it is returned to you on the day of your departure from Saudi Arabia
If applicable, please keep your PR card with you (keep in safe place)
Representatives will direct you to the appropriate bus
Carry your baggage outside to the appropriate bus & ensure it is loaded onto bus
Keep your valuables with you
Ensure all your baggage have ID tags attached

After boarding the air-conditioned government buses, you will be taken to Madinah where you will check-in at the Mövenpick Anwar Al Madinah Hotel. Please remember that the first transportation in Saudi is provided by the government (this is mandatory).

Note: If you need to go to the washroom at the airport, please take someone with you so you do not get lost at the airport

DAY 1, STAY IN MADINAH, MÖVENPICK ANWAR AL MADINAH HOTEL
CHECK IN – CHECK OUT: 05^th – 09^th AUGUST (04^th DHUL HIJJAH – 08^th DHUL HIJJAH)

Upon arrival Falcon Travel staff will give you your room keys. Please be patient, this may take time as there will be many other Hajji’s the hotel must attend to. Once you receive your room keys it’s recommended that you have a rest and freshen up before saying Salaam to Prophet Muhammad (PBUH). We will let you know when to regroup in the lobby. You will then continue to perform your Salaam for the first time.

For the rest of your stay in Madinah you will continue to perform your daily prayers in Masjid Nabawi and perform as many Salaams to the Prophet (PBUH).

Falcon Travel staff will help you to check-in the hotel & direct you to your baggage
Upon check-in, we will inform you of the timings and location of the restaurant at the hotel where you will have your breakfast and dinner. Sisters will be provided with the Rowdha visitation timings
We will be hosting regular lectures given by one of our Imams. Schedule and location of the lectures will be provided by your group leader
Get familiar with directions to and from Masjid Al-Nabawi. Masjid Al-Nabawi is not as crowded as the Haram in Makkah. The pace is generally more relaxed and relatively slower than in Makkah

DAY 2, MAZARAT OF MADINAH (SIGHTSEEING)
06^th AUGUST (05^th DHUL HIJJAH)

Today you will enjoy a guided Mazarat “sightseeing” tour of the historical Islamic sites in Madinah which include: Masjid Quba, Masjid Qiblatain, & Jabal Uhud. After having a quick breakfast, please meet at the lobby at 7:30am. Please be patient as buses can arrive late due to traffic and congestion. Note: Individuals who are late will miss the Mazarat

Please follow instructions of group leader while visiting holy sites
Do not wonder off on your own. This will delay the group and you may be left behind
We will only visit Saudi Hajj Ministry approved sites
Please remember we must arrive back before Duhur Salaat so we can pray in Masjid Nabawi
We recommend carrying your phone, some cash and have the phone number of your Group Leader
Always wear your Falcon Travel ID while in Saudi Arabia

DAY 4, PREPARATION DEPARTURE FROM MADINAH
08^th AUGUST (07^th DHUL HIJJAH)

IMPORTANT! Please have all your checked baggage ready and placed outside of your room by 10 pm. No large luggage will be allowed on the bus. Your checked baggage will be picked up by our staff and delivered to your hotel in Jeddah overnight. Please note that you will not have any access to your luggage until Hajj is over.

ALERT! Do NOT place your carry on, medicines or valuables in and/or with your checked baggage.

Sisters: Please make sure you have your Isdaal (blue Falcon Travel Abaya) with you and not packed in your luggage that will be transferred. You will need to wear it for Umrah and Hajj.
Brothers: Please make sure you have your Ihram with you and not packed in your luggage that will be transferred.

Please make sure that your luggage is properly tagged with your Falcon Travel luggage tag

DAY 5, DEPARTURE FROM MADINAH HOTEL TO MADINAH AIRPORT
09^th AUGUST (08^th DHUL HIJJAH)

Today you will depart by air to Jeddah. Your group leader will provide you the schedule of your flight one day prior to travel. Please note that you will be in the state of Ihram from Madinah with the intention to perform Umrah. Upon arrival in Jeddah our staff will escort you to a private air‐conditioned bus for your trip to Makkah.
IMPORTANT! Please meet in the lobby with your carry-on luggage (small bags only). Please make sure you do not leave anything behind in the room. Please ensure you settle any room charges prior to leaving.

Please make sure you are in Ihram and at the lobby
Please hand over your room keys to the front desk and check-out
Wait in the lobby for further instructions from Falcon Travel staff. Please be patient, check-out and organizing the departure can take some time
IMPORTANT! Please board your assigned bus
Once on the bus we will leave for Madinah Airport where we will be flying from Madinah to Jeddah
Again, please be patient, this process can take time
Once we arrive to Jeddah Airport, Falcon Travel staff will help you board your bus which will take you to Al-Haram to perform Umrah
Perform Umrah with the group
Better to have prayer rug with you
Use bag for slippers/shoes (provided by Falcon Travel as part of your Hajj kit)
Once Umrah is done, Falcon Travel staff will help you board your bus which will take you to Falcon Travel VIP Hajj Camps to start your Hajj

DAYS 5 – 10, HAJJ – MENA
9^th AUGUST (08^th DHUL HIJJAH)

Travel light and have only your important items that you will use during your stay in Mena & Arafat (medicine, valuables and other necessities, only one small bag per person is allowed in the tents)
You will stay overnight in Mena on the 8^th and on the 9^th of Dhul Hijjah will be transferred to Arafat
Upon arrival, you will be assigned your Mena camp room. Changing rooms is not permitted unless authorized by one of the Falcon Travel group leaders
Tent space in Mena is allocated for each person (limited space with no extras)
Bedding provided (foam sleeper chair, pillow and blanket)
Each person will be designated a tent and bedding
Meal and refreshment service will be provided during your stay (breakfast and dinner)
Men and Women will be in separate tents
Men cannot enter Women’s tents and women are not permitted into men’s tents. You may visit with your family in the hallways or common areas
Help keep the tents clean (dispose garbage outside in provided bins)
Fold up the foam sleeper chair during the day to make room
Do not put toilet paper, sanitary napkins, diapers in the toilet – keep clean for next person
Do not wash clothes in the bathroom; do not leave hair, discarded Ihrams in the bathroom
Tents look alike – easy to get lost if you leave the tent compound. Inform Group Leader and others in the tent if you must go outside the compound. If you must go outside, go in group and not individually
Please rest, pray your Salaat, do some dhikr, read Qur’an and attend the lectures given by the group Imams

IMPORTANT! Movement in Hajj from Mena to Arafat to Muzdalifah and back to Mena will be provided via Mashaer Trains (disabled, elderly or sick individuals will be transported via BUS)

DAY 6, ARAFAT
10^th AUGUST (09^th DHUL HIJJAH)

Your Group management will advise you of departure time to Arafat based on the Hajj Ministry assigned timing
Be ready, stay in your tents and go the front gate when advised (not before)
Do not take the bedding (blanket or pillow) from Mena.
This is the Day of Hajj – the main and the entire reason for your trip. Please remain focused and avoid distractions
Rest in the morning after arrival and prepare for the afternoon – try not to sleep in the afternoon
Pray the Dhur and ‘Asr prayers in congregation
There will be time for individual supplications as well as group supplications
Stay within the gated compound – do not go outside
Entire camp is inside Arafat
You can easily get lost in Arafat, stay with the group
Limit trips to the bathroom in Arafat
Eat light and drink accordingly

DAY 6 NIGHT, MUZDALIFAH
10^th – 11^th AUGUST (09^th-10^th DHUL HIJJAH)

Your Group management will advise you of departure time
Be ready, stay in the tent until when advised (not before)
There are no tents in Muzdalifah (open space)
It’s crowded, dusty and there’s pollution from vehicles (depending on location)
Public toilets available (long line ups and we all know how public washrooms can be)
Easiest place to get lost – stick with the group
When going to the toilet, go in group and mark your return path

NOTE: Special needs, elderly or sick individuals will be transported from Muzdalifah after midnight directly to the Haram to perform Tawaf Al-Ifadah (also referred to as Tawaf Al-Ziyarah)

DAY 7 – 10, BACK TO MENA
11^th – 14^th AUGUST (10^th-13^th DHUL HIJJAH)

On the 10^th of Dhul Hijjah, Your Group management will advise you of departure time
10^th – 14^th of Dhul Hijjah, Group management will advise when is best to go to the Jamaraat (at Mena)
It is recommended to go to Jamaraat in groups
On the 10^th of Dhul Hijjah, Group management will make announcement at camps once the sacrifice has been completed
On the 10^th of Dhul Hijjah, Bus schedule will begin for Tawaf Al-Ifadah (also referred to as Tawaf Al-Ziyarah) after Isha’ salaat
Falcon Travel staff will share with you the timing of departure to Al-Haram to perform Tawaf Al Wida
Once we finish Tawad Al Wida, we will depart Makkah to our hotel in Jeddah

DAYS 10-12, UNTIL YOUR FINAL DEPARTURE, CASABLANCA HOTEL
14^th – 16^th AUGUST (13^th – 15^th DHUL HIJJAH) UNTIL YOUR FINAL DEPARTURE (BASED ON YOUR FLIGHT DATE AND SCHEDULE)

For the rest of your stay in Saudi Arabia you will continue to stay in Casablanca Hotel
On 15^th August Falcon Travel will have a tour organized for the group. Timing will be shared with you the night before by Falcon Travel staff
Departure from Casablanca Hotel for Jeddah airport depending on your flight. Falcon Travel staff will advice you on when to be ready at the lobby for final departure. Please be prepared for this and check the departures list for your departure time with Falcon Travel staff members at the hotel, and have your luggage brought down to the lobby before your departure

IMPORTANT! DO NOT FORGET TO PICK UP YOUR VALUABLES AND PACK EVERYTHING IN YOUR LUGGAGE AND CARRY ON BEFORE LEAVING

END OF HAJJ, FINAL DEPARTURE. LEAVE SAUDI FROM JEDDAH AIRPORT BASED ON YOUR FLIGHT DATE AND SCHEDULE.

May you have a safe journey home or to your next destination.

We will do our best to ensure that your trip goes as smoothly and comfortably as possible. On behalf of the falcon travel team we wish you all Hajj Mabroor an accepted hajj!

Thank you for your co-operation
FALCON TRAVEL OPERATIONS TEAM

HAJJ WORDS AND DEFINITIONS

WORD	DEFINITION
Mashaer	The act of performing Hajj in Mena, Arafat, and Muzdalifa
Mena	One of the places that a Haji must visit to perform Hajj. In Mena there are camps, and Jamarat
Jamarat	A place in Mena where we throw pebbles. It could also refer to the pebbles itself which we collect in Muzdalifa
Arafat	One of the places that a Haji must visit to perform Hajj. Arafat is the area that has the Mercy Mountain (Jabal Al-Rahma)
Muzdalifa	One of the places that a Haji must visit perform Hajj. Some Hajis spend the overnight in Muzdalifa, some leave after mid night. Also in this place we collect the Jamarat (pebbles) which we will throw when we return to Mena
Makkah	The city where Al-Masjid Al-Haram is at. and that is where we perform Umrah
Madinah	The city of our beloved prophet Muhammad (PBUH). This city where Al-Masjid An-Nabawi AND the grave of our beloved prophet and a lot of the his companions are buried
Al-Haram	Is the surrounding area of Al-Masjid Al-Haram or Al-Masjid An-Nabawi. And it is a part of Masjid.
Had’ee	A sacrifice offered by a pilgrim in Makkah performing Hajj
Oud’hiya	A sacrifice offered by a person who is not performing Hajj
Damm	A sacrifice offered by a pilgrim when they make a mistake in the rituals of Hajj
Mutawif Fee	A fee enforced by the Ministry of Hajj which part of it pays for transportation, and another part of it pays for preparing the Mena, Arafat, and Muzdalifa areas for Hajj every year
Qurbani (Sacrifice) Fee	A fee that covers the animal sacrifice that each Haji performing Hajj Tamatu’ or Hajj Qiraan must pay
Hajj Tamatu’	The word Tamatu’ in Arabic means to enjoy. Hajj Tamatu’ is one of the permitted three types of Hajj, and the most famous out of all three, where a Haji performs Umrah then gets out of Ihram then wears Ihram again when it is time to perform Hajj. In other words a Haji enjoys not being in Ihram between performing Umrah and performing Hajj.
Hajj Qiraan	The word Qiraan in Arabic means to combine. Hajj Qiraan is one of the permitted three types of Hajj. A Haji performing Hajj Qiraan will perform Umrah, and stays in the state of Ihram until it is time to perform Hajj. In other words a Haji combined Umrah and Hajj in one Ihram state
Hajj Ifraad	The word Ifraad in Arabic means single or alone. Hajj Ifraad is one of the permitted three types of Hajj. Haji performing Hajj Ifraad, doesn’t perform Umrah nor does he/she offers a sacrifice (Qurbani) and only performs Hajj
Ihram	Is the cloth men and women wear when performing Umrah or Hajj. The white two garments for men and any modest clothing for women. There is more into this, but that will be discussed in details during the Hajj seminar. Wearing Ihram doesn’t make you in the state of Ihram
State of Ihram	Is when a pilgrim makes intention to enter the state of Ihram to perform Umrah or Hajj. Certain Halal (allowed) things become forbidden on a person in this state (i.e. putting perfume, marital activities, shaving or trimming of hair) more will be discussed during the Hajj seminar
Tawaf Al-Wida	Is the farewell Tawaf which a pilgrim performs before leaving Makkah

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To the maximum extent permitted by law, neither FALCON TRAVEL nor any of our officers, employees, shareholders or other representatives will be liable in damages or otherwise in connection with your use of or inability to access this Website or the purchase and use of any products and services supplied via this Website or any breach of any warranties that may be implied by law. This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that the FALCON TRAVEL Website fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to FALCON TRAVEL to us e this Website.

If applicable, hotel ratings stated on the FALCON TRAVEL Website or promotional material (without limitation includes photographs, list of hotel amenities, descriptions of property, etc.) are provided by the respective Service Providers. These hotel ratings are general guidelines and FALCON TRAVEL cannot guarantee their accuracy. The promotional material is to be used as a general guide and the ratings and hotel information may be amended periodically by the respective Service Providers to keep current. Please be advised that during the peak Hajj season the Service Providers accommodate a large number of pilgrims and consequently the quality of service indicated by their respective ratings may suffer.

All Service Providers are independent contractors, not FALCON TRAVEL affiliates or agents. FALCON TRAVEL is not liable for the actions, omissions, errors, representations, warranties, negligence, breach of contract, personal injuries, death, property damage, or any other damages or expenses resulting from Service Providers. FALCON TRAVEL has no liability and will not refund due to delay, cancellation, overbooking, strike, force majeure, terrorism, and any other causes that are beyond FALCON TRAVEL’s direct control or from any loss or damage resulting from improper passport, visas or other documents. FALCON TRAVEL has no control and is not responsible for any additional expenses, delays, omissions, re-routing, or acts of interference by any government or legal authorities. FALCON TRAVEL is not responsible for any traveler missing any part of the program due to no fault of FALCON TRAVEL, and in such event, the traveler shall be responsible for any additional expenses incurred for the traveler to rejoin the tour. FALCON TRAVEL will not make any changes after departure and will not redeem any part of the payment for any services rendered unutilized.

FALCON TRAVEL is not responsible for any traveler(s) missing any part of the program due to no fault of FALCON TRAVEL, and in such event, the traveler(s) shall be responsible for any additional expenses incurred for the traveler(s) to rejoin the tour. FALCON TRAVEL will not make any changes after departure and will not redeem any part of the payment for any services rendered unutilized.

Shipping and Handling of Documents

For a nominal charge, FALCON TRAVEL will use DHL, FedEx or UPS to return your documents unless you send FALCON TRAVEL a pre-paid completed label for the courier of your choice excluding CANADA POST, to use for the return of your documents. FALCON TRAVEL is not responsible for any delays, loss or damages resulting from the return of your documents by DHL, FedEx, UPS, or any other courier services.

5. Safety:

Please be aware that during your participation in packages operated by FALCON TRAVEL, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; the forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. FALCON TRAVEL will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While FALCON TRAVEL will use its best efforts to ensure the adequate measures are taken, by agreeing to participate in a package and/or optional excursions you agree that you will hold FALCON TRAVEL harmless regarding any provision of medical care or the adequacy of any care rendered.

6. Insurance:

Many of the problems for which FALCON TRAVEL cannot be held responsible for can be insured against. FALCON TRAVEL highly recommends that you purchase third party insurance to provide adequate cover for medical expenses, personal accident, loss of baggage and curtailment or cancellation of trip. Individuals are responsible to finance on the spot medical treatment and other contingencies, and then to reclaim this from their own insurance, if covered. You will be required to provide documentation to the insurance company to facilitate a claim. Please note that there are exclusions to coverage of insurance. Insurance has to be purchased and paid for in full as soon as the booking is made to become effective.

To the extent permitted by law, you release FALCON TRAVEL from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of any loss of baggage.

7. Reservation / Deposits / Fees:

FALCON TRAVEL accepts cheques, money orders, Visa, MasterCard, and Cash. Your payment is not deemed made until it is received by FALCON TRAVEL. Please be advised that a 4% surcharge applies to all payments made by credit card.

For our Hajj packages:

Deposit Amount: Minimum but not limited to $3,000.00 CAD per person

Second Installment Amount: Minimum but not limited to half of the remaining balance

Final Installment: All remaining balances owed on your account

Payment Schedule for booking before January 31^st, 2019;

Deposit is due upon registration
Second installment is due 60 days from the deposit payment date
Remaining balance (full payment) is due no later than by June 1^st2019

Payment Schedule for booking after January 31^st, 2019;

Deposit of 30% of the total invoice is due upon signing up
Second installment: Minimum but not limited to half of the remaining balance is due 30 days from the deposit payment date
Remaining balance: All remaining balances owed on your account are due no later than by June 1^st2019

Payment Schedule for booking on or after May 31^st, 2019Full Payment is due immediately upon booking.

For all other travel (including Umrah travel):

Deposit Amount:25% of full package price due 150 days prior to departure.

Second Installment Amount: Next 25% of full package price due 120 days prior to departure.

Balance:50% of full package price due 90 days prior to departure.

Your booking is not confirmed until the Deposit is received by FALCON TRAVEL and you receive written confirmation of your booking from FALCON TRAVEL. Your reservation may be automatically canceled if payments are not received by FALCON TRAVEL by the applicable deadlines above. Special conditions may apply to the prices set out on the Website. To determine such conditions, you must contact FALCON TRAVEL or the relevant Service Provider. Please review and verify your booking invoice thoroughly and contact your travel agent or FALCON TRAVEL immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your documents have been processed for visa by our office, there will be NO refunds available for the package(s) you have purchased. All fees imposed by the Kingdom of Saudi Arabia, including Hajj and Umrah fees or related to the ritual animal sacrifice, are separately charged and not included in any package or programs.

8. Cancellation:

After booking a package, all cancellation requests must be received by FALCON TRAVEL in writing. You acknowledge and understand that FALCON TRAVEL incurs significant expenses and losses if a traveler cancels a booking. You expressly understand that the following cancellation fees will apply and be strictly enforced by FALCON TRAVEL:

For any written cancellation received by FALCON TRAVEL:

For Umrah:

(a) At least ninety (90) days before scheduled departure date: $500 CAD per person cancellation fee

(b) At least sixty (60) days before scheduled departure date: $1,500.00 CAD per person cancellation fee

For Hajj:

(d) The initial deposit per person ($3000.00 CAD) is non-refundable.

(e) Any cancelation before May 31^st, 2019: is a 50% of the total invoice cancellation fee.

(f) Any time after June 1^st, 2019: is a subject of a 100% cancellation fee.

In addition to the above-noted cancellation fees, airfare purchases are non-refundable, and any such amounts shall not be reimbursed to any traveler canceling a booking.

9. Travelers Who Need Special Assistance:

You must report to FALCON TRAVEL in writing any disability requiring special attention while traveling at the time the reservation is made. FALCON TRAVEL will make reasonable attempts to accommodate the special needs of disabled travelers but is not responsible in the event it is unable to do so nor is it responsible for any denial of services by Service Providers. FALCON TRAVEL regrets that FALCON TRAVEL cannot provide individual assistance to a traveler for walking, dining, getting on and off buses and other vehicles, or other personal needs. A qualified and physically able companion must accompany travelers who need such assistance and must assume full responsibility for their well-being; if such a companion is not available for the traveler, FALCON TRAVEL may, in its discretion, cancel the reservation and return the full deposit of the traveler.

10. Young Travelers:

Travelers who are less than 18 years old on the departure date must be accompanied by an adult throughout the duration of the trip. For any special requirements regarding airline tickets for children, contact your airline directly. If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. FALCON TRAVEL suggests that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.

11. Mandatory Negotiation, Mediation and Arbitration of disputes; Waiver of Jury Trial and Punitive Damages:

In the event of any controversy or claim arising out of or relating to this contract, or the breach thereof, the parties here to shall consult and negotiate with each other and, recognizing their mutual interests, attempt to reach a solution satisfactory to both parties. If they do not reach a settlement within a period of 60 days, then either party may, by written notice to the other party, demand mediation in London, Ontario exclusively, before a mediator mutually agreed upon by the parties. If settlement is not reached within 60 days after service of a written demand for mediation, any unresolved controversy or claim arising out of or relating to this contract shall be finally resolved by arbitration administered by the Canadian Arbitration Association under its Commercial Arbitration Rules, and judgment upon the award rendered by the arbitrators may be entered in any court having jurisdiction. The arbitration will be conducted in the English language in the city of London, Ontario, in accordance with the Canadian Arbitration Act. There shall be three arbitrators, named in accordance with such rules. Except as may be required by law or to the minimum information necessary for entry of judgment, neither a party nor its representatives may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all/both parties.

To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to the Agreement within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. In any case, FALCON TRAVEL shall not be liable for other than compensatory damages. Additionally, you hereby waive any right to punitive damages. All parties agree to irrevocably waive their respective rights to a jury trial of any cause of action, claim, counterclaim, or cross-complaint in any action or proceeding and/or hearing brought by either party against the other on any matter whatsoever arising out of these Terms & Conditions or any agreement between you and FALCON TRAVEL.

In the event that the arbitration clause contained herein is deemed invalid by a court of law, each party agrees that any suit, action or proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and/or federal courts located in the County of London, Province of Ontario. Each party waives any objection which it may have now or hereafter to the laying of the venue in the County of London, Province of Ontario of such action or proceeding and irrevocably submits to the personal jurisdiction of any such court in any such suit, action or proceeding.

12. General:

If any of these Terms & Conditions is in invalid or unenforceable, only the portions of the provisions deemed invalid or unenforceable will be struck out, and the remaining provisions will remain in force. Accessing or using this Website in any manner or booking any travel products or services through the Website or through our branches, or through our customer service agents, is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

Headings are for reference purposes only. Notwithstanding any other provision contained herein, if FALCON TRAVEL does not act in relation to a breach by you or others of these Terms & Conditions, this does not waive FALCON TRAVEL’s right to act with respect to subsequent or similar breaches. This Agreement may be supplemented, amended, or modified only by the mutual agreement of the parties. No supplement, amendment, or modification of this Agreement shall be binding unless it is in writing and signed by all parties. No person, other than an authorized representative of FALCON TRAVEL by a document in writing, is authorized to vary, add, or waive any term or condition set forth in the preceding provisions. This Agreement shall be governed by the laws of the Province of Ontario, without regard to the conflicts of laws provisions therein.

This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and FALCON TRAVEL and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and FALCON TRAVEL. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

BY SIGNING BELOW OR CLICKING THE REGISTER BUTTON ON THE WEBSITE OR BY NOT CANCELING THE RESERVATION WITH FALCON TRAVEL, YOU, THE TRAVELER OR ARRANGER, CONFIRM THAT YOU HAVE READ AND AGREE TO THE TERMS & CONDITIONS ABOVE. YOU ALSO ACKNOWLEDGE THAT YOU FULLY UNDERSTAND THE PACKAGE WHICH YOU ARE PURCHASING AND ALL TERMS & CONDITIONS THAT APPLY.

Client/Traveler or Arranger Name:	__________________________________
Signature:	__________________________________
Date:	__________________________________

PACKAGE FREQUENTLY ASKED QUESTIONS

It is my first time going for Hajj, I don’t know which package to choose; Can you help me?Falcon Travel Staff2018-10-22T20:35:17-05:00

It is my first time going for Hajj, I don’t know which package to choose; Can you help me?

Well first congratulation on making your decision in making Hajj this year. May Allah (SWT) accept from you, Amin. Second, choosing a Hajj package not only with Falcon Travel but with any Hajj provider is very easy. First, you need to know that there is nothing called right or wrong when choosing a Hajj package, there is defiantly a better Hajj provider to go with…Hajj is a sacred journey between you and Allah (SWT) that is why it MUST suit you and your needs, for you to focus on your Ibada time. Therefore, these are some questions which you have to answer that will help you decide which package and which company to go with.

Before Selecting the Hajj Provider/Hajj Company, ask yourself:

Do I want to go to Makkah First, or Medina First?
Am I interested in a concise package (less than two weeks), or a shorter package (two weeks +/- a couple of days), or a long package (17 days and above)?
In Mina, for 3 days can I walk for 4 KM going and 4 KM back in the heat and the crowd or not?

Makkah First packages seem to be more effort than Medina first, but it is enjoyable as you start with Umrah, then you rest then you start Hajj. The length of the package can affect the price (the shorter the package is in most cases, the more expensive it is…Hajj is unlike Umrah; the Hotels have different prices for different periods in Makkah, the closest you are from the time of Hajj, the more expensive it is). Your ability to walk determines which company to check first…as in Canada there are only four companies provide camps across of Jamarat (Falcon Travel manages two of these companies), the rest are in the North American camp which is 4 kilos away from Jamarat.

Now you know, If you want to start Makkah first, or Medina first… you also know how long you want your package to be (Regular, Express, or Long)…and you know if you will be looking within four companies that offer camps across of Jamarat in Mina or the rest of the companies in Canada.

Now when looking at the different Hajj providers / Hajj companies, Ask these questions:

Are you licensed to be conducting Hajj from Canada or not? Click Here to find out which companies are authorized. Any company that is NOT authorized to conduct Hajj business in Canada is a fraud and signing up with them is a huge risk (in 2014 over 3000 Hajis from Canada didn’t go for Hajj and lost a lot of their money because they signed up with companies that aren’t authorized to provide Hajj from Canada)
Is your camp across of Jamarat in Mina or is it among the North American camps? This question will help you to know if the packages the company has suit you or not. (e.g. for example if you are looking for camps across of Jamarat and the company in North American camps there is no point knowing about their packages, as they don’t suit you)
Now time to ask the package questions; Do you have a package that is within (the duration you chose in the first set of questions)? (e.g. if you are looking for an express package, and the company doesn’t have express packages, there is no point of hearing the full presentation of what they have)
If they have the duration you want, ask Does it start with Makkah first, or Medina first? The reason you leave this question to the end is that if all the above three questions suit you and this one doesn’t suit you (it doesn’t matter) it is a good feature to start with the city you prefer but not a MUST. So if you like everything about the package except that the packages don’t start with the city you like, you may think of sacrificing this part
Finally, ask about the price of the package? And what isn’t included in the price? Knowing what is included, is not as important as knowing what is NOT included. Surprises are the worth thing that can happen during Hajj

Once you have gathered this information, try to ask other Hajis who went with this group to be able to determine if they are good or if someone else is better. Which Hotels and What airline are not important in Hajj as all the airlines will get you to Saudi Arabia the difference will be in the level of service which you enjoy 11 hours out of your whole trip. And having Hotels across of the Haram is a nice feature, and it comes handy especially with Hajis that have diabetes or with a special need but again not as important as what we mentioned above.

May Allah (SWT) guide you to the best Hajj provider, and Hajj package that suit you, and May you have a safe an unforgettable journey to Hajj. Amin.

How many stops will we have when flying for Hajj?Falcon Travel Staff2018-10-22T20:38:23-05:00

How many stops will we have when flying for Hajj?

It is a policy in Falcon Travel to eliminate the number of stops when booking Hajj airline tickets. The reason for that is we want to ensure that your trip starts with a good airline experience, also in case of any delays with the airline flying schedule; the fewer stops there are on your flying route, the easier it is to deal with it. Therefore, from Toronto and Montreal, we offer 1 stop, from West Canada we offer 2 stops. The reason we don’t offer 1 stop from West Canada, because all of our Hajj packages start with Medina First, and there isn’t any airline currently flying from West Canada that offers 1 stop to reach Medina.

It is my first time going for Hajj, a lot of family members and friends recommended to go for the shortest package and later I can go for Umra to enjoy my stay in Saudi Arabia. Which package is better the shorter or the longer package?Falcon Travel Staff2018-10-22T20:46:08-05:00

It is my first time going for Hajj, a lot of family members and friends recommended to go for the shortest package and later I can go for Umra to enjoy my stay in Saudi Arabia. Which package is better the shorter or the longer package?

There is NO good, or better when choosing your Hajj package. A Hajj package is only good if it suits YOUR schedule at the end of the day it is your Hajj experience and you are the only decision maker of how you want to experience it. From our experience the short packages are designed for Hajis who have performed Hajj before and wish to perform Hajj again OR Hajis which Hajj became a Fareda on them “Once a person can afford to go to Hajj, Hajj becomes a Fareda on this person. And it is a SIN not to perform Hajj at least once if you can afford it” but they can’t afford to spend so many days due to family or work obligations here in Canada. Longer packages are designed to relax the Hajis and get them well prepared to perform Hajj before the days of Hajj. In summary; if you can afford to stay for a longer period of time, then your best choice will be always the longer package, that doesn’t mean you will be paying more as there are lots of shorter packages and more expensive.

I was thinking to perform Hajj this year, but for some personal reasons I am thinking to delay it until next year. Is this a personal preference or do I have to go this year?Falcon Travel Staff2018-10-22T20:47:30-05:00

I was thinking to perform Hajj this year, but for some personal reasons I am thinking to delay it until next year. Is this a personal preference or do I have to go this year?

Hajj is the fifth pillar of ISLAM, same as praying and fasting…when there is an Islamic allowed excuse i.e. a person is sick, this person can skip fasting and redo it again when they become better. Performing Hajj follow the same Sharia law, the one Islamic allowed excuse not to perform Hajj at least once in a lifetime is only (AFFORDABILITY) health wise AND / OR financial wise. Once a person’s health allows them to go for Hajj, and he/she can afford the cheapest Hajj package in the country of residence, Hajj becomes a MUST on them, and they sin by skipping Hajj for other reasons such as (I want to go VIP but can’t afford it now, I want to go with my friend, I want to go with my favorite Imam,…etc) . We recommend speaking to your Imam to analyze your situation and advice you if Hajj is now a MUST on you or not.

I heard that when going to Hajj I must not have any loans on me, I can afford to go to Hajj but I have my mortgage or my student loan. What shall I do?Falcon Travel Staff2018-10-22T20:49:11-05:00

I heard that when going to Hajj I must not have any loans on me, I can afford to go to Hajj but I have my mortgage or my student loan. What shall I do?

We recommend speaking to your Imam to analyze your circumstances and to give you accurate advice on what loans can you have and still be able to go for Hajj, and what loans you MUST pay in full before you go for Hajj.

When is the last day to sign up for Hajj?Falcon Travel Staff2018-10-22T20:50:39-05:00

When is the last day to sign up for Hajj?

The Hajj visas in Canada are limited and based on a quota assigned to certain authorized companies. Since the big Hajj fraud which took place in 2014, over 3000 Canadian Hajis couldn’t go for Hajj because of some companies promising them cheaper packages and couldn’t deliver. Therefore there is a big demand this year on all respected, authorized companies. As far as Falcon goes we think we will be sold out inshaa Allah by March so we recommend you register as soon as possible so you don’t miss out. This year’s reservations will be based on first come, first serve base.

Can I register my name now, and pay you later on?Falcon Travel Staff2018-10-22T20:51:31-05:00

Can I register my name now, and pay you later on?

We were able to do that in the previous years, but this year the signing up process is based on first come first serve, so those who complete the registration process, will guarantee their seats. We have also found that with our installments plan, everyone is able to pay bit by bit until the package is full paid off.

How do I know that I am registered for Hajj with Falcon Travel?Falcon Travel Staff2018-10-22T20:53:50-05:00

How do I know that I am registered for Hajj with Falcon Travel?

If you finalize the registration process with one of our Falcon’s sales representatives, that means you are guaranteed a seat with Falcon Travel. Without finalizing the Hajj registration process including (Filling the Hajj reservation sheet, Signing the Hajj Terms & Conditions, Providing a copy of your current passport, Paying the agreed on initial deposit) you are NOT registered as a confirmed Haji in Falcon’s Hajj reservation system, but you are registered as a potential client in the system. Falcon has 4 branches across Canada, with over 8 different sales representatives, so the Hajj reservation system accepts registrations based on the number of confirmed reservations vs the number of allocations determined for each program, and not the number of potential clients.

I heard that some Hajis who were not Canadian citizen, but they have a valid PR card and couldn’t go to Hajj in 2014, will I have a problem?Falcon Travel Staff2018-10-22T20:55:08-05:00

I heard that some Hajis who were not Canadian citizen, but they have a valid PR card and couldn’t go to Hajj in 2014, will I have a problem?

Up until now, the rules of the Ministry of Hajj and the Embassy of Saudi Arabia in Ottawa indicates that a person with a Machine Readable Passport and a valid PRC can go for Hajj. But that is not a guarantee because the Ministry of Hajj and the Embassy of Saudi Arabia are the only authorities holding the right to grant or reject a Hajj visa with or without a reason. We don’t think you will have any problem as we have never had this problem before and we had a lot of PR card holders in Hajj 2014 who were able to travel with the group, but if you are concerned you are more than welcome to purchase Cancellation and Interruption Insurance for Hajj.

What is the Mutawif Fee/Hajj Draft?Falcon Travel Staff2018-10-22T20:55:34-05:00

What is the Mutawif Fee/Hajj Draft?

Hajj draft is also known as “Tawafa Fee”, it is a fee enforced by the Ministry of Hajj on each person goes for Hajj even the Hajj providers. A portion of this fee is used to maintain Mina, Arafat, and Muzdalifa, and the other portion is used to cover a portion of the Transportation in Saudi Arabia. This Draft is required to obtain a Hajj visa from Canada, so you pay us to make this payment on your behalf in Saudi Arabia and then when we return your passport to you with the visa, we also put a sticker on the back of the passport with a barcode that we received from Saudi Arabia confirming receiving your money.

Can I do my own Qurbani “Sacrifice” in Saudi Arabia?Falcon Travel Staff2018-10-22T20:56:21-05:00

Can I do my own Qurbani “Sacrifice” in Saudi Arabia?

No, not with Falcon Travel. The reason for that is in order for you as a Haji to go and slaughter your own Qurbani at the animal slaughter house, you will have to walk around 3 Kilos in Mina under the heat where Transportation is not available, then line up with thousands of other Hajis who decide to slaughter their own animal, then go through the process of slaughtering the animal, and then return to our Mina camp. This process could take up to 15 hours under the heat, so it is not safe, and also you will be missing going with the group to Makkah to perform Tawaf Al Ifada on the 10th of Thul Hijjah. So for these safety reasons Falcon Travel decided not to offer this as an option to the Hajis.

Which airline does Falcon use for my package?Falcon Travel Staff2018-10-22T20:56:54-05:00

Which airline does Falcon use for my package?

Our airline department will send the airline itinerary to all airlines with minimum stops along the way to Saudi Arabia. Since there is no difference in the Hajj ticket price as during the Hajj season high season rates apply, We choose the airline that best suits your package days. Our main goal is for you to get the most out of your package, but the hotels’ bookings use the Hijri Calendar, and the airlines use the Gregorian calendar, so we do our best to combine both for your benefit. That is why we always write traveling dates are tentative based on the airline’s confirmation.

I am a Canadian citizen or a Canadian Permanent Resident but I currently live outside of Canada, and wish to perform Hajj with a Canadian group. Can I join in from the country which I am in now? Will I also be saving money?Falcon Travel Staff2018-10-22T20:59:01-05:00

I am a Canadian citizen or a Canadian Permanent Resident but I currently live outside of Canada, and wish to perform Hajj with a Canadian group. Can I join in from the country which I am in now? Will I also be saving money?

Yes you can. here is the procedure;

At the time of obtaining the visa, you will be contacted by our visa specialist to give you instructions of how you will get the documents to us to get you the Hajj visa from Canada.
We will be discounting $1800 CAD from the package price for your ticket cost.
We will buy your ticket from the country which you are currently staying at to Saudi Arabia, or you can buy your own ticket as long as you arrive the same date your group is arriving on to Saudi Arabia.
Our staff will meet you at the Saudi Airport (Medina Airport, or Jeddah Airport depending on the package) and then will escort you to your hotel that is where you will join your group and complete Hajj with them.
Once Hajj is over, you will be escorted to Jeddah’s Airport for final departure.

That been said, at Falcon Travel we always give priority to Hajis who are currently in Canada or will be traveling out of Canada. The reason we do so is that they Hajis start their trip with a group leader and a full group traveling together, entering Saudi Arabia together and that makes the operation for the Hajis so much easier than an individual going for the first time, not knowing what to expect.

Can I visit my country or any other country as a part of my Hajj package?Falcon Travel Staff2018-10-22T20:59:21-05:00

Can I visit my country or any other country as a part of my Hajj package?

Yes, side trips are allowed as it is after Hajj. The reason Falcon Travel prefers side trips to be after Hajj, is so you can arrive with the Group to Hajj, and also usually Tickets during Hajj season are very expensive but when we get them in bulk we get a better deal than getting a single ticket. That is why we highly recommend that if you don’t have an urgent reason to travel before Hajj, then delay your side trip until after Hajj.

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GOT QUESTIONS?

We would love to help. Call us at 1.888.842.1991
You can also click here to view our entire contact information.

Established in 1980 Falcon Travel quickly became the leading Muslim World travel company in Canada specializing in group travel, Hajj, Umrah, religious and leisure tours, airline, bus and rail ticketing, visa processing services, cruises, Elite and VIP travel services. We have been serving the Muslim community across Canada.

OPENING HOURS

Monday – Friday : 09:00AM to 6:00PM

Saturday : By appointment only

Sunday: Closed